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Fact Sheet
4 Days/Classroom
Background
ITIL® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
Course Description
The ITIL®v3 Service Operations lifecycle course is a 4-day course designed for individuals who require an in-depth knowledge of Service Operation. The course covers the various aspects of the Service lifecycle concepts including an overview of the processes, functions, policies and good practice associated with Service Operations. The course has been designed with strong emphases on practical courseware working in teams.
The ITIL® Version 3 best practice is composed of five core disciplines:
· Service Strategy
· Service Design
· Service Transition
· Service Operations
· Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience
This course is valuable for those who requires a deeper understanding of Service Operation and for those wanting to achieve the ITIL Intermediate Qualification: Service Operation Certificate. It offers a natural career development path for practitioner staff who already hold the ITIL V3 Foundation Certificate or equivalent.
Learning Objectives
At the end of this course, you will be able to:
· Prepare for and take the ITIL Intermediate Qualification: Service Operation Certification Exam
· Plan key activities for Service Operation processes
· Maintain stability in Service Operations while allowing for changes in design, scale, scope and service levels
· Support operations through new models and architectures such as shared services
· Evaluate Service Operations processes with critical success factors and key performance indicators
Prerequisites
Evidence of ITILv3 Foundation Certificate or ITILv2 Foundation + v3 Foundation Bridge Certificate and a certificate of completion for the appropriate Service Lifecycle stage (the one we issue at the end of the course) by an Accredited Training Provider is required to sit the exam.
Required number of study hours: 18
Minimum number of candidates: 6
Maximum number of candidates: 12
4 Days/Classroom
Background
ITIL® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
Course Description
The ITIL®v3 Service Operations lifecycle course is a 4-day course designed for individuals who require an in-depth knowledge of Service Operation. The course covers the various aspects of the Service lifecycle concepts including an overview of the processes, functions, policies and good practice associated with Service Operations. The course has been designed with strong emphases on practical courseware working in teams.
The ITIL® Version 3 best practice is composed of five core disciplines:
· Service Strategy
· Service Design
· Service Transition
· Service Operations
· Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience
This course is valuable for those who requires a deeper understanding of Service Operation and for those wanting to achieve the ITIL Intermediate Qualification: Service Operation Certificate. It offers a natural career development path for practitioner staff who already hold the ITIL V3 Foundation Certificate or equivalent.
Learning Objectives
At the end of this course, you will be able to:
· Prepare for and take the ITIL Intermediate Qualification: Service Operation Certification Exam
· Plan key activities for Service Operation processes
· Maintain stability in Service Operations while allowing for changes in design, scale, scope and service levels
· Support operations through new models and architectures such as shared services
· Evaluate Service Operations processes with critical success factors and key performance indicators
Prerequisites
Evidence of ITILv3 Foundation Certificate or ITILv2 Foundation + v3 Foundation Bridge Certificate and a certificate of completion for the appropriate Service Lifecycle stage (the one we issue at the end of the course) by an Accredited Training Provider is required to sit the exam.
Required number of study hours: 18
Minimum number of candidates: 6
Maximum number of candidates: 12
IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The Swirl logo™ is a Trade Mark of the Office of Government Commerce
The Swirl logo™ is a Trade Mark of the Office of Government Commerce