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Fact Sheet
4 Days/Classroom/ITL9341M
Background
The new ITIL® v3 scheme includes courses at the Foundation, Service Lifecycle and Service Capabilities, and the ‘Managing Across the Lifecycle’ levels, culminating in the new “ITIL® Expert1” certification. To obtain the ITIL® Expert certification, learners have to either complete a minimum of 22 credit hours in the new v3 courses, or holders of existing v1/v2 qualifications may complete the applicable bridging courses in order to apply their previous certifications towards the ITIL® Expert certification in the v3 scheme.
This all new v3 Service Manager Bridge Course offers holders of the ITIL® version 1 or 2 Service Manager Certification the unique opportunity to gain a fast-track update of the key new contents of ITIL® v3, in a 4-day intensive classroom training course.
ITIL® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
Course Introduction
The ITIL® Version 3 Service Manager Bridge Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL® Expert certification level. This qualification bridges the gap between the ITIL® Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL® Expert certificate in IT Service Management (ITIL® v3). This course is also available to holders of previous certifications at the Practitioner level, when the total number of recognized credits is 12 or higher.
The course is designed teach the new content of the ITIL® v3 Service Lifecycle, and to bridge all the main differences from earlier ITIL® versions. It introduces the Service Lifecycle approach and the five stages within this approach:
· Service Strategy,
· Service Design,
· Service Transition,
· Service Operation, and
· Continual Service Improvement.
Course Description
In this intensive 4 day, instructor led classroom course, participants will learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL v3, along with the changes from previous versions of ITIL®. Through a combination of lecture and interactive exercises, candidates are prepared for taking and passing the ITIL® v3 Manager Bridge exam. The exam is available as an option at the end of the course.
Course Prerequisites
· Manager’s Certificate in IT Service Management (ITIL® versions 1 or 2).
· Candidates must provide proof of attaining previous qualifications before registering for the course.
· Candidates are expected to be familiar with the content of the five ITIL® Service Lifecycle Core publications.
· With a minimum of 12 credits from v1-v2 Practitioner (single or clustered) certifications, candidates are also eligible for the v3
Service Manager Bridge course and exam. In order for Practitioner certified individuals to achieve their v3 ITIL® Expert
certification, they must also complete the v3 Managing Across the Lifecycle course and successfully pass the exam.
· 3.5 Credits are awarded for each clustered practitioner certification.
· 2 credits are awarded for each single practitioner certification.
Audience
The target audience of the ITIL® Service Manager Bridge qualification, are individuals who already hold the Manager’s Certificate in IT Service Management at an earlier ITIL® version (1 or 2), who wish to obtain the v3 ITIL® Expert certification. Individuals certified in previous versions of ITIL® at the Practitioner level can also enter this course with a minimum of 12 credits.
This target group may include but is not limited to: CxOs, senior IT managers and supervisors, IT professionals and IT operation practitioners.
Learning Objectives
The main focus of the course is on the new content of ITIL® v3 and those things that have changed from previous ITIL® versions. The syllabus is presented in two parts:
· Part 1 covers those items that are new to ITIL® v3 that will form the main focus for the qualification.
· Part 2 covers those items that were well known at ITIL® v2, but with some significant differences. The training/qualification
will focus on those elements that have changed.
Candidates will learn the ITIL® Service Lifecycle and associated processes which include:
· Service Strategy
· Service Design
· Service Transition
· Service Operation
· Continual Service Improvement
· Introduction to Service Lifecycle
Candidates will gain competencies in following areas:
· Understand the reasons for the ITIL® v3 update
· Learn the concepts of Service Management as a Practice
· Understand the Service Lifecycle at the core of ITIL® v3
· Be confident in the general concepts, definitions, key principles and models of ITIL® v3
· Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to
explain the objectives, scope, concepts, activities, key metrics (KPI’s), roles and challenges for all of the ITIL® v3
processes.
· Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL® v3
· Understand implementation considerations
· Prepare for the ITIL® v3 Manager Bridge examination.
Course Logistics
· A maximum of 16 people can attend this course with 1 instructor.
· Previous ITIL® Certificate numbers need to be provided prior to the start of the course.
Reference Materials
The examination has been written on the basis that in preparing for the examination, all candidates will have attended an accredited training course and will have read the v3 ITIL® Service Lifecycle Practices Core guidance which includes:
· Service Strategy ISBN 10: 0113310455
· Service Design ISBN 10: 0113310471
· Service Transition ISBN 10: 011331048X
· Service Operation ISBN 10: 0113310463
· Continual Service Improvement ISBN 10: 0113310498
· Introduction to Service Lifecycle ISBN 10: 0113310617 (optional but recommended)
About the Examination
The exam is a closed book, 20 question, multiple choice exam, based on 10 scenarios (2 questions each). The pass score is 80% (16 out of 20 questions). The exam lasts 90 minutes.
4 Days/Classroom/ITL9341M
Background
The new ITIL® v3 scheme includes courses at the Foundation, Service Lifecycle and Service Capabilities, and the ‘Managing Across the Lifecycle’ levels, culminating in the new “ITIL® Expert1” certification. To obtain the ITIL® Expert certification, learners have to either complete a minimum of 22 credit hours in the new v3 courses, or holders of existing v1/v2 qualifications may complete the applicable bridging courses in order to apply their previous certifications towards the ITIL® Expert certification in the v3 scheme.
This all new v3 Service Manager Bridge Course offers holders of the ITIL® version 1 or 2 Service Manager Certification the unique opportunity to gain a fast-track update of the key new contents of ITIL® v3, in a 4-day intensive classroom training course.
ITIL® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
Course Introduction
The ITIL® Version 3 Service Manager Bridge Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL® Expert certification level. This qualification bridges the gap between the ITIL® Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL® Expert certificate in IT Service Management (ITIL® v3). This course is also available to holders of previous certifications at the Practitioner level, when the total number of recognized credits is 12 or higher.
The course is designed teach the new content of the ITIL® v3 Service Lifecycle, and to bridge all the main differences from earlier ITIL® versions. It introduces the Service Lifecycle approach and the five stages within this approach:
· Service Strategy,
· Service Design,
· Service Transition,
· Service Operation, and
· Continual Service Improvement.
Course Description
In this intensive 4 day, instructor led classroom course, participants will learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL v3, along with the changes from previous versions of ITIL®. Through a combination of lecture and interactive exercises, candidates are prepared for taking and passing the ITIL® v3 Manager Bridge exam. The exam is available as an option at the end of the course.
Course Prerequisites
· Manager’s Certificate in IT Service Management (ITIL® versions 1 or 2).
· Candidates must provide proof of attaining previous qualifications before registering for the course.
· Candidates are expected to be familiar with the content of the five ITIL® Service Lifecycle Core publications.
· With a minimum of 12 credits from v1-v2 Practitioner (single or clustered) certifications, candidates are also eligible for the v3
Service Manager Bridge course and exam. In order for Practitioner certified individuals to achieve their v3 ITIL® Expert
certification, they must also complete the v3 Managing Across the Lifecycle course and successfully pass the exam.
· 3.5 Credits are awarded for each clustered practitioner certification.
· 2 credits are awarded for each single practitioner certification.
Audience
The target audience of the ITIL® Service Manager Bridge qualification, are individuals who already hold the Manager’s Certificate in IT Service Management at an earlier ITIL® version (1 or 2), who wish to obtain the v3 ITIL® Expert certification. Individuals certified in previous versions of ITIL® at the Practitioner level can also enter this course with a minimum of 12 credits.
This target group may include but is not limited to: CxOs, senior IT managers and supervisors, IT professionals and IT operation practitioners.
Learning Objectives
The main focus of the course is on the new content of ITIL® v3 and those things that have changed from previous ITIL® versions. The syllabus is presented in two parts:
· Part 1 covers those items that are new to ITIL® v3 that will form the main focus for the qualification.
· Part 2 covers those items that were well known at ITIL® v2, but with some significant differences. The training/qualification
will focus on those elements that have changed.
Candidates will learn the ITIL® Service Lifecycle and associated processes which include:
· Service Strategy
· Service Design
· Service Transition
· Service Operation
· Continual Service Improvement
· Introduction to Service Lifecycle
Candidates will gain competencies in following areas:
· Understand the reasons for the ITIL® v3 update
· Learn the concepts of Service Management as a Practice
· Understand the Service Lifecycle at the core of ITIL® v3
· Be confident in the general concepts, definitions, key principles and models of ITIL® v3
· Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to
explain the objectives, scope, concepts, activities, key metrics (KPI’s), roles and challenges for all of the ITIL® v3
processes.
· Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL® v3
· Understand implementation considerations
· Prepare for the ITIL® v3 Manager Bridge examination.
Course Logistics
· A maximum of 16 people can attend this course with 1 instructor.
· Previous ITIL® Certificate numbers need to be provided prior to the start of the course.
Reference Materials
The examination has been written on the basis that in preparing for the examination, all candidates will have attended an accredited training course and will have read the v3 ITIL® Service Lifecycle Practices Core guidance which includes:
· Service Strategy ISBN 10: 0113310455
· Service Design ISBN 10: 0113310471
· Service Transition ISBN 10: 011331048X
· Service Operation ISBN 10: 0113310463
· Continual Service Improvement ISBN 10: 0113310498
· Introduction to Service Lifecycle ISBN 10: 0113310617 (optional but recommended)
About the Examination
The exam is a closed book, 20 question, multiple choice exam, based on 10 scenarios (2 questions each). The pass score is 80% (16 out of 20 questions). The exam lasts 90 minutes.
