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Fact Sheet
5 Days/Classroom/ITL1038
Background
IT Infrastructure Library (ITIL®) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices cover key Service Management processes, such as Incident Management, Problem Management, Release Management, Change Management, Service Level Management, Financial Management, Service Continuity Management, and Availability and Capacity Management. ITIL® also recommends the concept of a Service Desk that is designed to improve the function of the conventional Help Desk. The core ITIL® guidelines are currently available in a series of eight books.
ITpreneurs’ ITIL® courses take an intensive, IT Process Competence training solutions approach. The courses provide the learner with the essentials of the best practices of ITIL® processes adopted worldwide. ITpreneurs develops the courses using a customizable and integrated training program approach to enable a knowledge-driven learning process
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
Course Description
This course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes based on an effective Configuration Management system. It is aimed at optimizing quality of service by responding to the need for change in a controlled and time-effective manner while keeping information about the infrastructure up-to-date and relevant.
The key objectives of Release and Control Practitioner training are:
Managing
· Plan the key activities in the Change Management, Release Management, and Configuration
Management processes.
· Plan the exchange of appropriate information relevant to managing the Release and Control processes.
· Initiate actions to ensure that key activities in the Release and Control processes meet the agreed objectives.
· Report on the effectiveness and efficiency of the activities in the Release and Control processes.
Organizing
· Organize the exchange of appropriate information with other processes, users, and suppliers.
· Maintain the procedures of the Release and Control processes.
· Maintain the baselines of the configurations and status information of Configuration Items.
· Provide advice on the back-out and test plans for changes and releases.
· Coordinate and monitor changes, including preparing and taking part in Change Advisory Board meetings.
Optimizing
· Monitor and optimize the Release and Control processes.
· Propose improvements based on the results of monitoring and/or reviews.
· Plan and conduct Change, Release, and Configuration audits.
Prerequisites
· The ITIL® Foundation certificate.
· Before taking the Practitioner examination, a candidate must have attended accredited training and completed the practical
assignments successfully.
· Two years of relevant work experience.
Learning Objectives
At the end of this course, you will be able to:
· Identify the characteristics of the ITIL® model that will help develop, implement, and manage an Integrated Change and
Release Management framework using Configuration Management as a critical component.
· Identify the requirements for clearing the Practitioner's Certificate Release and Control exam.
· Understand best practices for requesting, assessing, approving, and deploying changes to IT services.
· Identify the relationship between the processes that would contribute to an increase in the functionality and quality of IT
services.
Audience
ITIL® Process Practitioners and Process Owners.
Course Organizational Logistics
· Up to 16 participants.
· An additional instructor available for the classroom training in case there are more than 12 students in the class.
5 Days/Classroom/ITL1038
Background
IT Infrastructure Library (ITIL®) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices cover key Service Management processes, such as Incident Management, Problem Management, Release Management, Change Management, Service Level Management, Financial Management, Service Continuity Management, and Availability and Capacity Management. ITIL® also recommends the concept of a Service Desk that is designed to improve the function of the conventional Help Desk. The core ITIL® guidelines are currently available in a series of eight books.
ITpreneurs’ ITIL® courses take an intensive, IT Process Competence training solutions approach. The courses provide the learner with the essentials of the best practices of ITIL® processes adopted worldwide. ITpreneurs develops the courses using a customizable and integrated training program approach to enable a knowledge-driven learning process
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
Course Description
This course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes based on an effective Configuration Management system. It is aimed at optimizing quality of service by responding to the need for change in a controlled and time-effective manner while keeping information about the infrastructure up-to-date and relevant.
The key objectives of Release and Control Practitioner training are:
Managing
· Plan the key activities in the Change Management, Release Management, and Configuration
Management processes.
· Plan the exchange of appropriate information relevant to managing the Release and Control processes.
· Initiate actions to ensure that key activities in the Release and Control processes meet the agreed objectives.
· Report on the effectiveness and efficiency of the activities in the Release and Control processes.
Organizing
· Organize the exchange of appropriate information with other processes, users, and suppliers.
· Maintain the procedures of the Release and Control processes.
· Maintain the baselines of the configurations and status information of Configuration Items.
· Provide advice on the back-out and test plans for changes and releases.
· Coordinate and monitor changes, including preparing and taking part in Change Advisory Board meetings.
Optimizing
· Monitor and optimize the Release and Control processes.
· Propose improvements based on the results of monitoring and/or reviews.
· Plan and conduct Change, Release, and Configuration audits.
Prerequisites
· The ITIL® Foundation certificate.
· Before taking the Practitioner examination, a candidate must have attended accredited training and completed the practical
assignments successfully.
· Two years of relevant work experience.
Learning Objectives
At the end of this course, you will be able to:
· Identify the characteristics of the ITIL® model that will help develop, implement, and manage an Integrated Change and
Release Management framework using Configuration Management as a critical component.
· Identify the requirements for clearing the Practitioner's Certificate Release and Control exam.
· Understand best practices for requesting, assessing, approving, and deploying changes to IT services.
· Identify the relationship between the processes that would contribute to an increase in the functionality and quality of IT
services.
Audience
ITIL® Process Practitioners and Process Owners.
Course Organizational Logistics
· Up to 16 participants.
· An additional instructor available for the classroom training in case there are more than 12 students in the class.
