Copyright © 2004 by Firefly Simulations · All Rights reserved ·
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Fact Sheet
2 Days/Classroom
Course Aim
A practical workshop that gives delegates incite into working with and understanding others in a stress controlled environment along with a grasp of professional business etiquette, organisational skills, time management and general office management.
Outcomes
· Enhanced Human Interactions
· Office Effectiveness
· Task Efficiency
· Time Management
· Understanding People
· Assertiveness
· Human Skills
· Self Management
Who should attend?
· Office Administrators,
· Office Managers
· All Office Personnel
· Personal Assistants (experienced as well as junior)
· Secretaries
· New appointees/recruits and
· General staff who need to understand the responsibilities of coping in an office.
Workshop Programme
Welcome & Introduction
• Communication and Growth
The Role of the Office Administrator
• Formal & Informal Roles
• Skills
• Understanding People
Social Skill & Professionalism
• Interacting with Multiple Cultures;
• Performing Gracefully to Encompass Diversity;
• Maintaining the Professional Impression;
• Giving Each Client/ Manager a World Class Service
General Business Etiquette
• Body Language;
• Standard Business Behaviour;
• Professional Decorum
Time Management
· Prioritisation & Setting Goals
· Personal Goals
· Guidelines for the formation of goals
· SMART
· Visualization
· Monitoring and Achieving
· Self management;
· Implementing Techniques
· Diary management
· Making it a habit
Organisational Skills
REAL
• Responsibility
• Empowerment
• Accountability
• Learning from Results
Stress Management
• What is stress and how do we deal with it
• Planning, Creating Structure & Order
• Self Regulating Techniques;
• Impact of Stress;
• Helping Others Manage Stress Levels
Relationship Management
• Understanding People Assertiveness
• Understanding the characteristics that make up the individual
• Why is assertiveness important
• Dealing with conflict
• Basic guidelines for managing conflict
Related Courses
Basic Principles of Accounting
Effective Financial Management for Non Financial Managers.
2 Days/Classroom
Course Aim
A practical workshop that gives delegates incite into working with and understanding others in a stress controlled environment along with a grasp of professional business etiquette, organisational skills, time management and general office management.
Outcomes
· Enhanced Human Interactions
· Office Effectiveness
· Task Efficiency
· Time Management
· Understanding People
· Assertiveness
· Human Skills
· Self Management
Who should attend?
· Office Administrators,
· Office Managers
· All Office Personnel
· Personal Assistants (experienced as well as junior)
· Secretaries
· New appointees/recruits and
· General staff who need to understand the responsibilities of coping in an office.
Workshop Programme
Welcome & Introduction
• Communication and Growth
The Role of the Office Administrator
• Formal & Informal Roles
• Skills
• Understanding People
Social Skill & Professionalism
• Interacting with Multiple Cultures;
• Performing Gracefully to Encompass Diversity;
• Maintaining the Professional Impression;
• Giving Each Client/ Manager a World Class Service
General Business Etiquette
• Body Language;
• Standard Business Behaviour;
• Professional Decorum
Time Management
· Prioritisation & Setting Goals
· Personal Goals
· Guidelines for the formation of goals
· SMART
· Visualization
· Monitoring and Achieving
· Self management;
· Implementing Techniques
· Diary management
· Making it a habit
Organisational Skills
REAL
• Responsibility
• Empowerment
• Accountability
• Learning from Results
Stress Management
• What is stress and how do we deal with it
• Planning, Creating Structure & Order
• Self Regulating Techniques;
• Impact of Stress;
• Helping Others Manage Stress Levels
Relationship Management
• Understanding People Assertiveness
• Understanding the characteristics that make up the individual
• Why is assertiveness important
• Dealing with conflict
• Basic guidelines for managing conflict
Related Courses
Basic Principles of Accounting
Effective Financial Management for Non Financial Managers.
