End of the 1980s
Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the Information Technology Infrastructure Library (ITIL). The production centered on the areas of Service Support and Service Delivery, involving various organizations and experts working in the IT industry sector at the time.
1991
During this period a series of ten books were published covering the areas of ITIL Service Support and ITIL Service Delivery.
1991
The commercial potential of ITIL begins to be realized. A selection of private sector organizations as well as the UK governments Civil Service College are invited to become ITIL training providers. In addition the Information Systems Examination Board (ISEB) part of the British Computer Society (BCS) agree to deliver and administer the first ITIL examination - the ITIL Managers Certificate.
Gradually organizations from all industry sectors both private and public begin to seize upon the benefits of ITIL
1993
In the Netherlands, the Examination Institute for Information Science (EXIN) is established to deliver ad administer the ITIL examination.
1993-1994
The ITIL Foundation course is launched providing a three-day introduction or entry level into ITIL with a multiple-choice examination being provided.
1995
Continued international interest grows with regards ITIL and adoption of the best practice increases.
1998 - 1999
Work commences to update ITIL, leading to the eventual production of version 2.
1999 - 2000
The British standard for IT Service Management, BS15000 is developed with the input from several organisations from various industry sectors.
2000 - 2001
In North America the Loyalist College based in Ontario in Canada becomes an authorised examination board
2000
ITIL Service Support (version 2) book is published by the Office of Government Commerce (OGC). The Central Communications and Telecommunications Agency (CCTA) change its name to the Office of Government Commerce (OGC).
2001
Microsoft release the Microsoft Operational Framework (MOF) based upon ITIL.
2001
OGC release the ITIL Service Delivery book
2001/02
EXIN introduce the first ITIL Practitioner courses and examinations
2002
With the sudden downturn in the world economy, organizations look internally for ways of reducing costs and becoming more efficient and competitive. ITIL is recognized as a solution and its popularity continues to grow
2003/04
The British Computer Society's ISEB introduces ITIL Practitioner courses and examinations.
2005
OGC announce that work is to commence on the production of ITIL version 3, which is planned for release at the end of 2006 or early 2007.
2005
BS15000 version 2 is released, once again based upon ITIL. Registered Certification Bodies (RCBs) and accredited BS15000 Training organizations are established.
2005
In December BS15000 is superseded by ISO/IEC 20000 version 1, once again based upon ITIL best practices.
2006/07
2007 OGC release ITIL Version 3. The scope of ITIL V3 expands to cover the complete Service Lifecycle. Five core ITIL books are produced covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
2007 OGC announces that the APM Group (APMG) are awarded contract to become the ITIL Official Accreditor.
2007 ITIL Foundation course is released to the marketplace, although debate continues around the shape of the ITIL Certification Scheme together with the associated 'points' scheme.
2007 November - ITIL Managers Bridge course released to market.
2008 ISO/IEC 20000 Foundation course released to the market.
2008 Plans are announced to update and expand ISO/IEC 20000 over the next twenty-four months.
2008 APMG announces that the 'ITIL Lifecycle and Capability' courses will be released to market in two phases, October 2008 and January 2009.
October 1, 2008
· Service Lifecycle Modules:
o Service Transition
o Service Operation
· Service Capability Modules:
o Service Offerings & Agreements
o Operational Support & Analysis
o Release, Control & Validation
January 1, 2009
· Service Lifecycle Modules:
o Service Strategy
o Service Design
o Continual Service Improvement
o Managing Across the Lifecycle
· Service Capability Modules:
o Planning, Protection & Optimization
A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005 consulted and collected opinions from ITIL users, educationalists and vendors from around the world. Having analysed the feedback the subsequent scope of the ITIL Refresh project was founded based upon areas where high degrees of consensus were found.
The development stages started in August 2005 and are planned to be completed in December 2006, with the publication of the 'core' intended for February 2007.
The 'core' represents the generic principles of ITIL guidance, but has been expanded to incorporate the life-cycle stages of Service Management. In addition to the 'core' publications will be 'complementary guidance' and 'value added products to assist organizations in the context of:
· Business environments
· Economic conditions
· Organizational strategies
Five volumes will comprise of the 'core' publications:
· Service Strategy (SS)
· Service Design (SD)
· Service Transition (ST)
· Service Operation (SO)
· Continual Service Improvement (CSI)
The January to March 2005 consultation identified the following finding, which have moulded and shaped ITIL Version 3:
· Consistent structure and navigation
· Preserve key concepts - no radical changes to Service Support and Service Delivery
· Reflect the service life cycle - strategic to operational as a Service Management framework
· Organizational structures and models for Service Management
· Dealing with cultural issues
· Refer to other best practices
· Business case examples, case studies, templates, implementation work packages
· ITIL in multi-sourced environments
· Alignment to other frameworks
· Scalability
· Remain non prescriptive
· Return on investment
· Quality of authoring
· Improved standard terms and definitions
· Address IT governance
· Executive-level awareness and marketing
· Evaluation guidance for tools
· Key performance metrics
· Improved self-assessment
· Reduce the core and increase ancillary guidance·
· Integrated process model
Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the Information Technology Infrastructure Library (ITIL). The production centered on the areas of Service Support and Service Delivery, involving various organizations and experts working in the IT industry sector at the time.
1991
During this period a series of ten books were published covering the areas of ITIL Service Support and ITIL Service Delivery.
1991
The commercial potential of ITIL begins to be realized. A selection of private sector organizations as well as the UK governments Civil Service College are invited to become ITIL training providers. In addition the Information Systems Examination Board (ISEB) part of the British Computer Society (BCS) agree to deliver and administer the first ITIL examination - the ITIL Managers Certificate.
Gradually organizations from all industry sectors both private and public begin to seize upon the benefits of ITIL
1993
In the Netherlands, the Examination Institute for Information Science (EXIN) is established to deliver ad administer the ITIL examination.
1993-1994
The ITIL Foundation course is launched providing a three-day introduction or entry level into ITIL with a multiple-choice examination being provided.
1995
Continued international interest grows with regards ITIL and adoption of the best practice increases.
1998 - 1999
Work commences to update ITIL, leading to the eventual production of version 2.
1999 - 2000
The British standard for IT Service Management, BS15000 is developed with the input from several organisations from various industry sectors.
2000 - 2001
In North America the Loyalist College based in Ontario in Canada becomes an authorised examination board
2000
ITIL Service Support (version 2) book is published by the Office of Government Commerce (OGC). The Central Communications and Telecommunications Agency (CCTA) change its name to the Office of Government Commerce (OGC).
2001
Microsoft release the Microsoft Operational Framework (MOF) based upon ITIL.
2001
OGC release the ITIL Service Delivery book
2001/02
EXIN introduce the first ITIL Practitioner courses and examinations
2002
With the sudden downturn in the world economy, organizations look internally for ways of reducing costs and becoming more efficient and competitive. ITIL is recognized as a solution and its popularity continues to grow
2003/04
The British Computer Society's ISEB introduces ITIL Practitioner courses and examinations.
2005
OGC announce that work is to commence on the production of ITIL version 3, which is planned for release at the end of 2006 or early 2007.
2005
BS15000 version 2 is released, once again based upon ITIL. Registered Certification Bodies (RCBs) and accredited BS15000 Training organizations are established.
2005
In December BS15000 is superseded by ISO/IEC 20000 version 1, once again based upon ITIL best practices.
2006/07
2007 OGC release ITIL Version 3. The scope of ITIL V3 expands to cover the complete Service Lifecycle. Five core ITIL books are produced covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
2007 OGC announces that the APM Group (APMG) are awarded contract to become the ITIL Official Accreditor.
2007 ITIL Foundation course is released to the marketplace, although debate continues around the shape of the ITIL Certification Scheme together with the associated 'points' scheme.
2007 November - ITIL Managers Bridge course released to market.
2008 ISO/IEC 20000 Foundation course released to the market.
2008 Plans are announced to update and expand ISO/IEC 20000 over the next twenty-four months.
2008 APMG announces that the 'ITIL Lifecycle and Capability' courses will be released to market in two phases, October 2008 and January 2009.
October 1, 2008
· Service Lifecycle Modules:
o Service Transition
o Service Operation
· Service Capability Modules:
o Service Offerings & Agreements
o Operational Support & Analysis
o Release, Control & Validation
January 1, 2009
· Service Lifecycle Modules:
o Service Strategy
o Service Design
o Continual Service Improvement
o Managing Across the Lifecycle
· Service Capability Modules:
o Planning, Protection & Optimization
A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005 consulted and collected opinions from ITIL users, educationalists and vendors from around the world. Having analysed the feedback the subsequent scope of the ITIL Refresh project was founded based upon areas where high degrees of consensus were found.
The development stages started in August 2005 and are planned to be completed in December 2006, with the publication of the 'core' intended for February 2007.
The 'core' represents the generic principles of ITIL guidance, but has been expanded to incorporate the life-cycle stages of Service Management. In addition to the 'core' publications will be 'complementary guidance' and 'value added products to assist organizations in the context of:
· Business environments
· Economic conditions
· Organizational strategies
Five volumes will comprise of the 'core' publications:
· Service Strategy (SS)
· Service Design (SD)
· Service Transition (ST)
· Service Operation (SO)
· Continual Service Improvement (CSI)
The January to March 2005 consultation identified the following finding, which have moulded and shaped ITIL Version 3:
· Consistent structure and navigation
· Preserve key concepts - no radical changes to Service Support and Service Delivery
· Reflect the service life cycle - strategic to operational as a Service Management framework
· Organizational structures and models for Service Management
· Dealing with cultural issues
· Refer to other best practices
· Business case examples, case studies, templates, implementation work packages
· ITIL in multi-sourced environments
· Alignment to other frameworks
· Scalability
· Remain non prescriptive
· Return on investment
· Quality of authoring
· Improved standard terms and definitions
· Address IT governance
· Executive-level awareness and marketing
· Evaluation guidance for tools
· Key performance metrics
· Improved self-assessment
· Reduce the core and increase ancillary guidance·
· Integrated process model
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